- Support
- Operator
🚨Join the FS Code Team!
Requirements
Excellent English writing skills
Strong knowledge of WordPress and plugins
Ability to identify and resolve technical issues
Excellent communication skills and customer-oriented approach
Strong problem-solving and analytical thinking abilities
Patience, attention to detail, and good organizational skills
Responsibilities
Manage and respond to customer support tickets through our ticketing system
Analyze and resolve customer issues promptly and effectively
Clearly explain issues and solutions to customers
Track and follow up on support tickets, escalating as needed
Create user training materials and FAQ documents
What We Offer
Work-Life Balance: 7-hour workdays with a 2-hour lunch break for rest or personal time
Hybrid Work Model: Work four days from the office, one day remotely
Global Product Impact: Collaborate with international teams and build a tool used worldwide
Collaborative Culture: Join a friendly, open-minded team that values mutual respect and shared ideas
Career Growth: Ongoing support through mentorship, courses, training, and real ownership opportunities
Competitive Salary: Compensation aligned with your expertise, reviewed regularly based on performance